About This Site
This website has been designed to provide you with fast, easy access to health plan information and transactions as well as general health information that may be beneficial to you. Sentara Health Plans provides this online information as a community service.
The information contained in this site is presented as an educational resource and should not take the place of the advice and recommendations of your personal physician. If you have or suspect you have a health problem, please visit and seek the advice of a health care professional.
The information and links below will provide you with further details about our website and its use.
Your continued privacy and confidentiality is important to us. The intent of the Sentara Health Plans Privacy Statement is to clarify our efforts and activities as they relate to Internet privacy. Changes in this policy will be posted on the Privacy Statement page so that you will know what information is being collected and how it is being used.
Information is retained only as long as the person has a relationship with Sentara and/or Sentara Health Plans, except for members. Sentara Health Plans member information is retained for 12 months after the termination of their membership.
Sentara Healthcare Integrated Notice of Privacy Practices
Sentara Health Plans is part of the Sentara Healthcare integrated health care system. This system is made up of companies owned by Sentara Healthcare. In order to ensure uniformity throughout the system, every member of the Sentara Healthcare family, including Sentara Health Plans, must comply with the basic privacy principals found in the Sentara Healthcare Integrated Notice of Privacy Practices.
Emergency Health Situation
Information provided on this site is provided for informational purposes only. It is not intended to be medical advice. The health information furnished on this site is not intended to be complete, to suggest or recommend a course of treatment, or to replace personal consultation with a qualified health care professional.
Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a health or medical condition. Never disregard, avoid or delay obtaining professional medical advice from your doctor or other qualified health provider because of something you have read on this website.
If you are in the United States and think you may have a medical emergency, call your doctor or 911 immediately.
Links Within Our Website
Links to other Web sites are provided as a service to our readers. However, please understand that these other sites are not controlled or endorsed by Sentara Health Plans nor its affiliates, employees, agents or contractors. Sentara Health Plans is not responsible for the information in these other Web sites.
How to Link to sentarahealthplans.com
We understand the importance for our constituents to be able to access information quickly and easily. We do have certain guidelines for anyone wishing to add links to sentarahealthplans.com from their own website.
- A link should only be made to our root-level domain, https://www.sentarahealthplans.com/, never to deeper pages within the site. If we should restructure our website, Sentara Health Plans will not be responsible for informing external sites of any URL changes.
- External sites should never use a logo, slogan, or trademark found on the Sentara Health Plans website as a link button or for any other purpose.
- Sentara Health Plans reserves the right to request the removal of any links to the Sentara Health Plans website for any reason at any time. Failure to comply with these guidelines may constitute misuse of the Sentara Health Plans name and website. Sentara Health Plans assumes no responsibility for any links posted on any site outside of sentarahealthplans.com.
Links to External Sites
Sentara Health Plans provides links to www.sentara.com, This link will open a new browser tab or window. which links to our parent company, Sentara Healthcare. We also provide links to our third-party business partners.
All material contained within these pages is the sole property of Sentara Health Plans or its affiliates. Any reproduction or redistribution of this material is prohibited without the expressed written consent of Sentara Health Plans or the respective copyright owners. Any reproduction of illustrations or photographs appearing on these pages is strictly prohibited.
This copyright includes material and graphical elements found on this website subject to copyrights held by our third party vendors. This is particularly true of sites that are jointly operated with an external organization as part of a collaborative arrangement. In such cases, some restrictions on the reproduction of material or graphical elements may apply, and it may be necessary to seek permission from the rights holder prior to reproducing the material.
Advertising and Promotional Policies
Sentara Health Plans does not allow external companies or constituents to advertise on its website. We do not accept fees or in kind payment to promote or advertise products that we do not sell, although we do receive administrative fees from some vendors to cover our costs. You may from time-to-time see links or content on our site where we feel that either the products or content or services may be of value to our members and visitors. In addition, we may also place links or content about non-Sentara Health Plans products on our site where Sentara Health Plans members can receive additional discounts on services or products. Users of our websites are notified in cases where links lead to non-Sentara Health Plans websites.
Using Secure Areas of the Site
Registration is required to access secure areas of the website. When you register, you are opting in to our terms and conditions. To opt out, you simply do not need to register.
Members can sign in as long as they remain a health plan member and up to 1 year from disenroll date. Other user information is not retained and user cannot sign in past date of termination of relationship.
Funding for the maintenance and management of this website is provided solely by Sentara Health Plans and its affiliates.