You have the right to choose the health plan you want for your Virginia Medicaid coverage. It is easy to change to Sentara Health Plans.
How to Change Your Medicaid Health Plan
To select Sentara Community Care as your Medicaid health plan, here are your options:
- Mobile App:
Download the free Cardinal Care app to switch your health plan, Search for Virginia Cardinal Care on Google Play or the App Store
- Call:
Virginia Managed Care Helpline
1-800-643-2273 (TTY: 1-800-817-6608)
Monday through Friday (except holidays)
8:30 a.m. to 6 p.m. - Online:
Virginia Managed Care website – Select "Enroll" then "Get Started"
Information Needed
- Date of birth
- Medicaid ID or social security number
When to Change Your Medicaid Health Plan
- Newly Enrolled
During your first 90 days of enrollment
- Currently Covered
- Once a year during open enrollment for your region and plan type
- "Good cause" request at any time
Need Help?
If you have questions call Sentara Health Plans toll-free 1-833-261-2367 (TTY: 711).
You can Apply for Medicaid at Any Time
If you are new to Medicaid, you can apply to enroll anytime of the year. You may apply on the Common Help website for health insurance and the other benefits you may be eligible to receive.