Broker Support | Brokers | Sentara Health Plans

Do you need help? We're here to support you.

Below you will find the right resources for help with agent of record changes, sign in issues, contact information changes, commission payment questions, appointments, and more.

Have a question, but not sure who to contact? Please email us at one of the addresses listed below and we'll connect you to the right resource.

For Questions About	Please Contact
undefined General Inquiries and Sign In Issues Sign In Issues Reports to Web Issues — unable to see Commissions or groups	undefined Broker Services Phone: 757-552-7171 or 1-866-927-4785 8 a.m. to 5 p.m. EST Monday through Friday BrokerServices@sentara.com Broker Password Reset Instructions
undefined Broker Portal Broker Portal User From processing Agent or Agency Change Name/Profile/Address Changes Moving Book of Business AOR (agent of record) Change — Group	undefined Sentara Health Plans healthplans@sentara.com Download AOR Form
undefined Broker Rewards Opt-in for Broker Rewards	undefined Broker Relations brokerrelations@sentara.com
undefined Appointments Appointment Status GA Transfer Agent Transfer Terminations/unappointment	undefined Appointments appointment@sentara.com Download SF-W9 Form
undefined Compensation Questions Commission Payment Questions Group Invoice Visibility	undefined Broker Services Phone: 747-552-7217 or 1-866-927-4785 brokerinquirymailbox@sentara.com
undefined Electronic Payment Initial setup of electronic payment Remittance enrollment form Changing Bank Information View Commissions Online	undefined EFT Team EFTERAinquiry@sentara.com ePayment Center Portal
undefined Employer Portal Portal User From processing Employer portal password reset Adding/removing groups from BA profiles View Commissions Online	undefined Employer Portal portal@sentara.com
undefined Enrollment Enrollment Inquiries Implementation Support Technical Support Employee Navigator e3 Web Enrollment	undefined e3 Web Enrollment e3_Inquiries@sentara.com Non Web Enrollment Small_Group_Enrollment@sentara.com Large_Group_Enrollment@sentara.com Electronic 834 Requests OHP_EDI_ENROLLMENT@sentara.com Employee Navigator ENSupport@sentara.com
undefined Finance Billing Questions or Concerns Bill Reconciliation Group Bill Payments	undefined Billing Services Phone: 757-687-6400, Option #1 Fax: 757-252-8037 Prem_Bill_REQST@sentara.com
undefined Medicare Sign-In/System Issues Client Research Requests Enrollment Assistance Agency Transfers Commission Inquiries Medicare Appointments, Onboarding & Contracting Annual Medicare Recertification	undefined Request for Assistance Request Support
undefined Member Services Claims Inquiries Primary Care Physician Changes Address and Phone Changes Pharmacy Inquiries Benefit Interpretation	undefined Member Services Phone: 757-552-8850 or 1-800-275-3755 After Hours Phone: 757-552-7250 or 1-800-397-2237 Fax: 757-552-7540
undefined Sales Commercial Group Sales and Marketing	undefined General Inquiries Phone: 757-687-6030 or 1-877-522-7401 sales@sentara.com
undefined Sales Individual & Family Sales and Marketing	undefined General Inquiries Phone: 1-800-741-4825 individualsales@sentara.com
undefined Training Instructions using various systems Webinar Requests Quoting and Enrollment e3 Web Enrollment	undefined Sales Operations Training Team thelearninghub@sentara.com User Guides and Resources

For Questions About

Please Contact

undefined

General Inquiries and Sign In Issues