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Do you need help? We're here to support you.

Below you will find the right resources for help with agent of record changes, sign in issues, contact information changes, commission payment questions, appointments, and more.

Have a question, but not sure who to contact? Please email us at one of the addresses listed below and we'll connect you to the right resource.

Question or Issue Who to Contact
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  • Name Change (Provide supporting documents)
  • Agent or Agency Profile/Address Changes
  • Moving Book of Business (i.e. in event of agent termination)
  • AOR (agent of record) Change — Group

Download AOR form

undefinedhealthplans@sentara.com
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  • AOR (agent of record) Change — Individual Product

Download AOR form

undefinedindividualsales@sentara.com
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  • Initial Setup of Electronic Payment / Remittance Enrollment Form and View Commissions Online or Changing Bank Information 

Epayment Direct Deposit Link

undefinedEFT_ERA_inquiry@sentara.com
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  • Commission Payment Issues or Questions
undefinedbrokerinquirymailbox@sentara.com
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  • Appointment Status
  • GA Transfer (agent transferring from one GA to another GA)
  • Agent Transfer — from one agency to another
  • Termination/Unappointment

Download SF-W9 form

undefinedAppointment@sentara.com
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  • eBroker System Support
  • eBroker Training Request
undefinedthelearninghub@sentara.com
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  • eBroker User Guides and Aids
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Broker Training

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For Medicare Agents:

  • Sign-In/System Issues
  • Client Research Requests
  • Enrollment Assistance
  • Agency Transfers
  • Commission Inquiries
  • Medicare Appointments, Onboarding & Contracting
  • Annual Medicare Recertification
undefinedRequest Support
undefined Employee Navigatorundefined ENSupport@sentara.com

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