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Open Enrollment for all Individual & Family Health Plan enrollments and renewals, both on- and off-Marketplace, begins November 1, 2024 and ends January 15, 2025. We are required to send federally mandated renewal letters to all current subscribers, with detailed information on their 2025 premium, benefit changes, and subsidy amounts, if applicable. Please reference chart for templates of all the letters and audiences.

Current Individual & Family Health Plan members

Template Description Audience  Delivery
Template 2025 Individual  Plan General RenewalDescriptionBasic letter to inform subscribers detailed information on their renewal is forthcoming. Virginia State requirement. Audience All Individual & Family Health Plan subscribers DeliveryEnd-September
 
 
Template 2025 Individual Plan Renewal Cover LetterDescriptionCover letter to accompany federally mandated renewal letters Audience All renewing Individual & Family Health Plan subscribers  DeliveryOctober 25-28
 
Template 2025 Renewal Off-MarketplaceDescriptionFederally mandated renewal letter Audience Off-Marketplace subscribers auto-renewing into current plan or new plan within the same product family  DeliveryOctober 25-28
 
Template 2025 Renewal On-MarketplaceDescriptionFederally mandated renewal letter Audience On-Marketplace subscribers auto-renewing into current plan or new plan within the same product family  DeliveryOctober 25-28
 
Template 2025 Discontinuation Medicare/Individual Dual EnrolleesDescriptionFederally mandated plan discontinuation letter Audience Off- and on-Marketplace subscribers enrolled in both Medicare and an Individual & Family Health Plan  DeliveryEnd-September
 
 
Template 2025 Renewal Individual Plan 30-day Reminder Email Description30-day email reminder current plan will renew  Audience All renewing Individual & Family Health Plan subscribers and Brokers with email address on file  DeliveryDecember 1
 

 

If you have any questions, please contact your Sentara Health Plans representative.

Broker Support

Open Enrollment Period runs from November 1, 2024 - January 15, 2025. Sign in or contact Broker Services 1-866-927-4785 for more information.