The Navigator Program
The Sentara Health Plans Navigator Program provides personalized one-on-one assistance to ensure that members1 have convenient, timely access to healthcare services, are knowledgeable consumers of healthcare, and understand their health plan benefits.
With the Sentara Health Plans Navigator Program, a personal navigator can help you:
- Find and connect with a participating provider
- Schedule new patient visits with certain providers and facilities
- Assist with scheduling a variety of elective services and procedures
- Research estimated costs for certain procedures
- Respond to questions about explanation of benefits, claim payments, authorizations for services, member ID cards and benefit coverage
- Navigate the healthcare system and where to go for specific services
- Find ways to improve member health through Sentara Health Plans programs or connect to wellness programs
1 The Navigator Program is only available to select employer groups. Please contact your human resources department to confirm your eligibility for this program.
Contact a personal navigator
Our personal navigators can help you get started with the Sentara Health Plans Navigator Program:
Hours: 8 a.m. to 6 p.m. EST Monday-Friday
Phone: 757-552-7110 or 1-800-229-1199
Email: members@sentara.com
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