Supporting Good Health

Sentara Health Plans provides health plan coverage to close to one million members in Virginia.1We offer a full suite of commercial products including employee-owned and employer-sponsored plans, as well as Individual & Family Health Plans, Employee Assistance Programs and plans serving Medicare and Medicaid enrollees.

Our quality provider network features a robust provider network, including specialists, primary care physicians and hospitals.2

We offer programs to support members with chronic illnesses, customized wellness programs, and integrated clinical and behavioral health services—all to help our members improve their health.

Making Insurance Easier

Sentara Health Plans offers personal, accessible customer service, which members may expect from enrollment to renewal. We also provide fast and accurate claims processing—meaning you spend less time following up on claim issues and more time doing what you love.

Mission

We improve health every day.

Vision

To be the health plan of choice in the communities we serve.

Products

Sentara Health Plans is committed to providing members with quality, cost-effective healthcare. Whether you’re choosing a health insurance plan for your employees or your family, we are confident you will find coverage that is right for you.

Current Plans Include:

  • Traditional Commercial Plans – Vantage (HMO), Plus (PPO), Point of Service (POS)
  • Integrated Account-based Product Lines – (HSA) and Design (HRA)
  • Self-Funded Options for Large and Small Employer Group
  • Individual & Family Health Plans
  • Medicare Advantage Plans – Sentara Medicare
  • Dual Eligible Medicare Advantage special needs plan (SNPs) – Sentara Community Complete (HMO D-SNP), Sentara Community Complete Select (HMO D-SNP), Sentara Medicare Engage - Diabetes and Heart (HMO C-SNP), Sentara Medicare Engage - Lung (HMO C-SNP)
  • Medicaid - Sentara Community Plan

Our Pledge

Helping you take care of yourself and your loved ones is our guiding mission. You’ll see our commitment to this in the variety of innovative wellness programs we sponsor. This same dedication is also echoed in the concerned, caring manner that characterizes our customer service staff and philosophy. Simply put, we’re passionate about your health.&

Quality and Accreditation

With a national and regional track record for success, we take a great deal of pride in our ability to offer award-winning health plans, educational programs and community initiatives

Notable areas of achievement

Locations

Virginia Beach Headquarters

PO Box 66189
Virginia Beach, VA 23466

757-687-6030 or 1-877-552-7401
Fax: 757-687-6031

Richmond

10800 Nuckols Road
Glen Allen, VA 23060

1-877-552-7401

Roanoke

3070 Electric Road
Roanoke, VA 24018

540-562-8220 or 1-877-552-7401

Northern Virginia - Reston

11911 Freedom Drive, Suite 210
Reston, VA 20190

1-877-552-7401

Contact Us

You may contact us by email, phone, or mail.

Members  |  Brokers  |  Employers  |  Providers

1 Total medical membership based on Sentara Health Plans Membership Report, February 2024

2 Sentara Health Plans Provider Status Report, March 2020; Behavioral Health Count Report, April 2020. Par providers participating for any product, in Virginia only.

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© Sentara Health Plans 2025, PO Box 66189, Virginia Beach, Virginia 23466

Sentara Health Plans is the trade name for Sentara Health Plans, Sentara Health Insurance Company, Sentara Health Administration, Inc., and Sentara Behavioral Health Services, Inc. Vantage Health Maintenance Organization (HMO) and Point of Service (POS) plans are issued and underwritten by Sentara Health Plans. Medicare products are administered under an agreement with Sentara Health Plans and the Centers for Medicare and Medicaid Services (CMS). Medicaid and Family Access to Medical Insurance Security (FAMIS) products are administered under an agreement with Sentara Health Plans and the Virginia Department of Medical Assistance Services (DMAS). Plus Preferred Provider Organization (PPO) products are issued and underwritten by Sentara Health Insurance Company. The Sentara Employee Assistance Program (EAP) is administered by Sentara Behavioral Health Services, Inc. Large group self-funded health plans and BusinessEDGE® plans are administered but not underwritten by Sentara Health Administration, Inc. Wellness programs are administered by Sentara Health Administration, Inc. All plans have benefit exclusions and limitations, and terms under which the policy or plan may be continued in force or discontinued. For costs and complete details of coverage, please call your broker or review this website for more information. Sentara Health Plans complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.