Need to contact us about Sentara Community Plan?

Contact Information

Main Phone Line

24–Hour Interactive Voice Response
757-552-7474 or 1-800-229-8822, option 2
Medical/LTSS Claims 
PO Box 8203,
Kingston, NY 12402-8203

Behavioral Health Claims
PO Box 8204,
Kingston, NY 12402-8204
EDI Questions
Existing customers with questions about EDI (the 837 process) should email the EDI Team at editeam@sentara.com.

EFT/ERA Enrollment Questions
If you have questions about enrolling in EFT/ERA, please email EFT_ERA_Inquiry@sentara.com.
Members should call the member services number listed on their member ID card or Contact Us.

Commercial Plans
757-552-7540 or 1-800-229-5522

Government Programs
Medical/Pharmacy:1-888-946-1167

Behavioral Programs
1-888-946-1168

Fax authorization forms to the number listed on the government programs or commercial plans form. Authorization forms are located at sentarahealthplans.com/providers/authorizations.

 Providerconnectionsupport@sentara.com

Emails are responded to within three business days. During high request volumes responses to requests for initial Provider Connection registration could be delayed.

How to Register for Provider Connection

1-800-881-2166

Medical Provider Service Representatives
757-552-7474 or 1-800-229-8822
8 a.m. to 5 p.m. Monday through Friday
Fax: 757-552-7316
ProviderRelations@sentara.com

Medicaid Provider Services
757-552-7474 or 1-800-229-8822
8 a.m. to 6 p.m. Monday through Friday
ProviderRelations@sentara.com

Behavioral Health Provider Service Representatives
757-552-7174 or 1-800-648-8420
8 a.m. to 5 p.m. Monday through Friday
8 a.m. to 6 p.m. Monday through Friday (Medicaid only)
Fax: 757-552-7499
ProviderRelations@sentara.com

Emails are responded to within three business days. During high request volumes responses to requests for initial Provider Connection registration could be delayed.

Join Our Network

If you are interested in joining our provider network, we have the information you need to get started.