Contact Us

Medical/LTSS Claims 
PO Box 8203,
Kingston, NY 12402-8203

Behavioral Health Claims
PO Box 8204,
Kingston, NY 12402-8204

EDI Questions
Existing customers with questions about EDI (the 837 process) should email the EDI Team at editeam@sentara.com.

EFT/ERA Enrollment Questions
If you have questions about enrolling in EFT/ERA, please email EFT_ERA_Inquiry@sentara.com.

Members should call the member services number listed on their member ID card or Contact Us.

Commercial Plans
757-552-7540 or 1-800-229-5522

Government Programs
Medical/Pharmacy:1-888-946-1167

Behavioral Programs
1-888-946-1168

Fax authorization forms to the number listed on the government programs or commercial plans form. Authorization forms are located at sentarahealthplans.com/providers/authorizations.

 Providerconnectionsupport@sentara.com

Emails are responded to within three business days. During high request volumes responses to requests for initial Provider Connection registration could be delayed.

How to Register for Provider Connection

1-800-881-2166

Medical Provider Service Representatives
757-552-7474 or 1-800-229-8822
8 a.m. to 5 p.m. Monday through Friday
Fax: 757-552-7316
ProviderRelations@sentara.com

Medicaid Provider Services
757-552-7474 or 1-800-229-8822
8 a.m. to 6 p.m. Monday through Friday
ProviderRelations@sentara.com

Behavioral Health Provider Service Representatives
757-552-7174 or 1-800-648-8420
8 a.m. to 5 p.m. Monday through Friday
8 a.m. to 6 p.m. Monday through Friday (Medicaid only)
Fax: 757-552-7499
ProviderRelations@sentara.com

Emails are responded to within three business days. During high request volumes responses to requests for initial Provider Connection registration could be delayed.

757-252-8400 or 1-844-620-1015