New EFT/ERA Setup

If not enrolled in the Zelis Payments Network, an enrollment option must be completed to continue receiving electronic payments or payment will be issued by check and sent via U.S. mail.  Alternative payment options are also available, including the Automated Clearing House Network (ACH), virtual credit card, and paper check. If you have any questions or want to change your payment method, please call 1-855- 496-1571 or visit zelis.com/providers/provider-enrollment/.

Follow these steps to register:

  1. Go to sentarahealthplans.epayment.center and select Sign up Now! 
  2. Select No when prompted if you have a Registration Code. This will have you enter information about your practice including the Tax ID Number (TIN) and National Producer ID (NPI).   
  3. Click the "Verify" button and follow the instructions to obtain a registration code. A link will be sent to you within a day. Please make sure to check your spam folder.
  4. Once you receive the link, complete your registration and set up your account.
  5. Sign in to the portal and enter your bank account information to enroll.
  6. Review and accept the Automated Clearing House Network (ACH) agreement. Then, click “Submit.”

For questions, call Zelis’ Sentara Health Plans ePayment center membership services at 1-855-774-4392 Monday through Thursday between 9 a.m.–7 p.m. or Friday between 9 a.m.–5:30 p.m. You may also email help@epayment.center.

Providers who are currently enrolled with Zelis should work directly with Zelis to ensure ERAs are routed correctly to avoid payment delays.

EFT Payment Schedule

The following information summarizes Sentara Health Plan's general payment schedule. In cases where our offices are closed, such as holidays or extremely severe weather, the scheduled payments will be processed on the next business day. While we cannot foresee every circumstance, our professionally trained staff will make every effort to adhere to the following payment schedule:

Weekly Payment Processing schedule:

  • Monday - All commercial (fully insured), Medicare and Medicaid
  • Tuesday - Sentara Behavioral Health and Self-Funded employer groups (refer to note 1)
  • Wednesday - Federal employee groups and Self-Funded employer groups (refer to note 1)

Payments processed monthly:

  • Provider Capitation and Practice Management payments are processed on or before the 15th of every month.
  • All remaining payment types not already listed will be processed on or before the 20th of each month.
  • For providers who choose to receive their payments electronically, funds are normally deposited 24 hours after the payments are processed. Associated electronic remittance advice is usually transmitted 24 - 48 hours after payments are processed. All other providers will receive paper checks/remittances through the US postal system (refer to note 2)

Note 1: While claims payments are processed on these days, funds are not released until the payments are funded by their associated employer group. This applies to Self-Funded employer groups only.

Note 2: While Sentara Health Plans will make every effort to adhere to the payment schedule, the availability of funds is also dependent on the provider's banking institution


Billing and Claims