Sentara Behavioral Health is one of Virginia's largest and most experienced behavioral health managed care organizations, with more than 30 years of experience and over 4,000 providers across the state. We have customized provider networks that are carefully selected, fully credentialed, and designed to provide geographically accessible, barrier-free, and clinically appropriate care.
This page provides resources that are specific to Sentara Behavioral Health providers and updates for Substance Use Disorder Treatment Providers. For easy access to any additional information you may need, please refer to Frequently Asked Questions. If you find you still need to reach us directly, please contact Provider Services.
Provider Connection - Access Behavioral Health Provider Tools
Provider Connection is Sentara Health’s Plans’ suite of online, secure self-service resources for providers. As a registered user, you will have access to:
- Check member eligibility and benefits
- View claims status and details
- View and download remits and pend reports
Learn about Provider Connection.
Behavioral Health Authorization Fax Numbers
For Urgent Requests (ARTS, Inpatient, Crisis, MH PHP/IOP):
Fax Numbers: (844)-348-3719 or (757)-963-9619
For Non-Urgent BH Outpatient Requests (All other BH requests not listed above):
Fax Numbers: (844)-895-3231 or (757)-963-9620