The HEAL Program® Frequently Asked Questions
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Sentara Health Plans has partnered with Literacy for Life, through the College of William & Mary, to address low health literacy throughout Virginia. The HEAL Program offers health education classes, taught by certified Sentara Health Plans instructors. During these classes, you will engage in hands-on learning, exploring topics like:
- learning to compare nutrition facts on labels
- how to read and understand a prescription bottle
- when to use urgent care instead of the emergency room
- how to fill out medical forms
- how to describe symptoms to a doctor
All Virginians and Medicaid members of Sentara Health Plans are eligible to participate.
- There are ten, 90-minute classes in a session. Classes meet the same day every week, except holidays.
- You must register for each class you attend. Attendance at all ten classes is not required.
- Registration is required. Visit sentaramedicaid.com/heal or call 1-833-261-2367 (TTY: 711) to register, Monday through Friday, 8 a.m. to 5:30 p.m. to register.
- Classes are held virtually - you can join from any smartphone or computer.
- The option to attend in person may vary by session.
- View the schedule
No, there is no cost to participate. The classes are offered free of charge.
Once registered, class materials will be mailed directly to you.