Get started
If you are a new member, you will receive materials over the first few weeks of joining to help you navigate your plan. This includes a member ID card and benefit materials.
Learn about your plan
Watch our welcome videos to learn about the services and benefits you receive as a Sentara Community Complete member and how to access them.
Sentara Community Complete Member Resources
Find Doctors and Places for Care
Choose from quality doctors, hospitals, urgent care centers, and pharmacies with our online provider search tool.Prescription Drugs and Pharmacy
Access pharmacy and prescription drug related resources.Behavioral Health and ARTS
With your Medicaid benefits, you get access to help for conditions such as depression, anxiety, other mental health concerns, and substance use disorder.Maximizing your benefits
As a Sentara Community Complete member, you have access to both Medicare and Medicaid extra benefits from Sentara Health Plans at no additional cost.
Medicare Healthy Rewards Program and Medicaid Healthy Incentives Program
Learn how to earn and use your Medicare Healthy Rewards for taking care of your health and wellness. Find out about Healthy Incentives through your Sentara Medicaid plan.
Documents and Forms
View or download your member handbook, provider directories, formularies, helpful forms, and more.
Events
Attend a Medicare or Medicaid event and meet us in person.
Healthy Highlights
Read about health topics, benefit features, and lifestyle tips in the latest issue of our member newsletter.
If you have questions about your plan, call Sentara Community Complete Member Services:
1-866-650-1274 (TTY: 711)
October 1–March 31 | 7 days a week | 8 a.m.–8 p.m.
April 1–September 30 | Monday–Friday | 8 a.m.–8 p.m.
Secure Tools
Access to the following tools requires you to sign into your member portal.