Questions? You have a friendly team to support you.
Member Services
For general information, dental, vision, and transportation.
Sentara Medicare Community Complete (HMO D-SNP) members call 1-866-650-1274 (TTY: 711). All other Sentara Medicare members call 1-800-927-6048 (TTY: 711).
October 1 through March 31, 7 days a week, 8 a.m. to 8 p.m.
April 1 through September 30, Monday through Friday, 8 a.m. to 8 p.m.
After business hours and on weekends and holidays our automated phone system will answer your call.
Email: members@sentara.com
Member Outreach and Education Team
For help with choosing a doctor or making an appointment and completing your Health Risk Assessment (HRA).
1-833-771-1427 (TTY: 711)
Monday through Friday, 8 a.m. to 5 p.m.
Care Coordination
Sentara Community Complete and Sentara Community Complete Select members call 1-866-546-7924 (TTY: 711). All other Sentara Medicare members call 1-888-204-3381 (TTY: 711), Monday through Friday, 8 a.m. to 5 p.m.
En Español
Si el inglés no es su lengua materna y prefiere hablar con un representante en español, haga lo siguiente:
- Llame al teléfono gratuito de member services (Servicios para miembros) que encontrará en la tarjeta.
- Informe al operador en español de que necesita un intérprete.
- El representante organizará una teleconferencia con un intérprete.
*Rewards cannot be used to buy tobacco or alcohol. Rewards cannot be converted to cash.
You can only receive one reward per applicable service per plan year.