Thank you for becoming a Sentara Medicare member. We’re here to help you get the most out of your health plan. Learn how to access your benefits, services, and more by watching these short videos. If there’s anything you’d like to learn more about, select the link in the video to visit a web page on that topic.

Questions? You have a friendly team to support you.

Member Services 
For general information, dental, vision, and transportation.
Sentara Medicare Community Complete (HMO D-SNP) members call 1-866-650-1274 (TTY: 711). All other Sentara Medicare members call 1-800-927-6048 (TTY: 711).
October 1 through March 31, 7 days a week, 8 a.m. to 8 p.m.
April 1 through September 30, Monday through Friday, 8 a.m. to 8 p.m.
After business hours and on weekends and holidays our automated phone system will answer your call.

Email: members@sentara.com

Member Outreach and Education Team 
For help with choosing a doctor or making an appointment and completing your Health Risk Assessment (HRA). 
1-833-771-1427 (TTY: 711)
Monday through Friday, 8 a.m. to 5 p.m.

Care Coordination
Sentara Community Complete and Sentara Community Complete Select members call 1-866-546-7924 (TTY: 711). All other Sentara Medicare members call 1-888-204-3381 (TTY: 711), Monday through Friday, 8 a.m. to 5 p.m.

En Español
Si el inglés no es su lengua materna y prefiere hablar con un representante en español, haga lo siguiente:

  • Llame al teléfono gratuito de member services (Servicios para miembros) que encontrará en la tarjeta.
  • Informe al operador en español de que necesita un intérprete.
  • El representante organizará una teleconferencia con un intérprete.

*Rewards cannot be used to buy tobacco or alcohol. Rewards cannot be converted to cash.
You can only receive one reward per applicable service per plan year.