Get started
New members will receive various materials over the first few weeks of membership to help you navigate their plan. This includes a member ID card, Quick Start Guide, and benefit materials.
Learn About Your Plan
Take a video guided tour of the services and benefits you receive as a Sentra Medicare member and how to access them. Watch the Orientation to Your Plan videos.
Your member ID card
Your Sentara Medicare member ID card gives you access to healthcare services and includes important phone numbers. You’ll bring this card with you to all your doctor’s visits and when you pick up prescriptions. If you ever lose your member ID card, you can request a new one online, through our mobile app, or by calling member services.
Member Services
Sentara Community Complete (HMO D-SNP): 1-866-650-1274 (TTY: 711)
All other Medicare plans: 1-800-927-6048 (TTY: 711)
October 1 through March 31, 7 days per week, 8 a.m. to 8 p.m.
April 1 through September 30, Monday through Friday, 8 a.m. to 8 p.m.
After business hours and on weekends and holidays our automated phone system will answer your call.
Member Resources for Sentara Medicare
Documents and Forms
Member forms and documents necessary to manage your Sentara Medicare plan.
Prescription Drugs
Access prescription drug and pharmacy related resources.
Find Doctors and Facilities
Find an in-network doctor or facility using our convenient online doctor search tool.
Extra Benefits
Get the most out of your plan, and use your extra benefits!
Medicare Member Rewards
Learn how to earn and use your Medicare member rewards.
Sentara Medicare Member Experience
Tell us about your experience with Sentara Medicare. The member survey takes just a few minutes to complete. Your feedback helps us improve your service and do more of what's great.
Healthy Highlights newsletter
Your Healthy Highlights member newsletter is available from anywhere and includes topics like health news and tips, and benefit features.