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If you are a new member, please expect to receive various materials over the next few weeks to help you navigate your plan. This will include welcome information, benefit materials, and your member ID card. If you have any questions, please feel free to contact member services.
Plan orientation
Want to learn more about your benefits and get the most out of your plan? Watch the Orientation to Your Plan video and earn $10 Healthy Rewards*Request a new member ID card
You can request a new member ID card by calling member services.
Member Services
1-800-927-6048 (TTY: 711)
8 a.m. - 8 p.m. | Monday – Sunday
October 1 – March 31
8 a.m. - 8 p.m. | Monday – Friday
April 1 – September 30
Member Resources for Sentara Medicare
Member forms and documents necessary to manage your Sentara Medicare plan.
Access prescription drug and pharmacy related resources.
Find an in-network doctor or facility using our convenient online doctor search tool.
Get the most out of your plan, and use your extra benefits!
Learn how to earn and use your Medicare member rewards.
Answers to common questions about Medicare plans.