Thank you for submitting your Provider Update to Sentara Health Plans.
You (the requestor) will receive an email with a copy of your submission for your records. (Please add nintex@workflowcloud.com to your email safe list/whitelist to ensure you receive this email.)
Please allow 30 business days for the requested provider information to be updated in all Sentara Health Plans systems (60 days for new provider/credentialing requests).
You will receive a confirmation email when your request has been completed.
After 30 days (60 for new providers), if you have not received a confirmation email and/or do not see the updated information reflected on the provider’s profile in the Sentara Health Plans directory, you may email an inquiry for status.
For Provider Update status inquiries: PUStatus@sentara.com.
For Credentialing (new provider) status inquiries: SHPCredDept@sentara.com.
Keeping Sentara Health Plans informed of provider updates is an important step to ensuring accurate claims payment and member satisfaction. Thank you for your continued partnership!